Last Updated: 14 July 2025
Our Commitment to Customer Satisfaction
At Zaad Organics, we are committed to providing high-quality organic products. If you are not completely satisfied with your purchase, we offer a comprehensive returns and refund policy.
Return Eligibility
Eligible for Returns:
- Products received in damaged or defective condition
- Items that do not match the description
- Products delivered past their expiry date
- Wrong items delivered
Not Eligible for Returns:
- Products used or opened beyond initial inspection
- Items returned without original packaging
- Products returned after the specified return period
- Custom or personalized items
Return Process
Step 1: Contact Us
Contact our customer service team at sales@zaadorganics.com within 24 hours of receiving your order.
Step 2: Return Authorization
We will provide you with a return authorization number and detailed return instructions.
Step 3: Package and Ship
Securely package the item(s) in original packaging and ship to the provided address.
Step 4: Processing
Once we receive and inspect the returned item, we will process your refund or replacement.
Return Timeframes
- Notification Period: 7 days from delivery date
- Return Shipping: Within 14 days of receiving return authorization
- Processing Time: 3-5 business days after receiving returned item
- Refund Timeline: 5-10 business days to original payment method
Refund Policy
Full Refund Conditions:
- Product received in damaged condition
- Wrong item delivered
- Quality issues beyond normal expectations
- Product expired upon delivery
Partial Refund Conditions:
- Items returned without original packaging
- Products returned after initial use (if applicable)
Non-Refundable:
- Shipping charges (unless error on our part)
- Return shipping costs (customer responsibility)
Quality Guarantee
We guarantee the quality and freshness of all our products. If you receive a product that doesn’t meet our quality standards, we will provide a full refund or replacement at no additional cost.
Damaged or Defective Products
If your order arrives damaged or defective:
- Take photos of the damaged product and packaging
- Contact us immediately at care.zaadindia@gmail.com
- We will arrange for replacement or full refund
- Return shipping will be covered by us
Exchange Policy
We offer exchanges for:
- Different product variants (subject to availability)
- Defective items
- Wrong items delivered
Contact Information
For returns and refunds, contact: Email: care.zaadindia@gmail.com Response Time: Within 24 hours
Important Notes
- All returns must be in original condition and packaging
- We reserve the right to refuse returns that don’t meet our policy criteria
- Refunds will be processed to the original payment method
- This policy applies to purchases made through our authorized retailers