Refund and Returns Policy

Last Updated: 14 July 2025

Our Commitment to Customer Satisfaction

At Zaad Organics, we are committed to providing high-quality organic products. If you are not completely satisfied with your purchase, we offer a comprehensive returns and refund policy.

Return Eligibility

Eligible for Returns:

• Products received in damaged or defective condition
• Items that do not match the description
• Products delivered past their expiry date
• Wrong items delivered

Not Eligible for Returns:

• Products used or opened beyond initial inspection
• Items returned without original packaging
• Products returned after the specified return period
• Custom or personalized items

Return Process

Step 1: Contact Us

Contact our customer service team at care.zaadindia@gmail.com within 7 days of receiving your order.

Step 2: Return Authorization

We will provide you with a return authorization number and detailed return instructions.

Step 3: Package and Ship

Securely package the item(s) in original packaging and ship to the provided address.

Step 4: Processing

Once we receive and inspect the returned item, we will process your refund or replacement.

Return Timeframes

• Notification Period: 7 days from delivery date
• Return Shipping: Within 14 days of receiving return authorization
• Processing Time: 3-5 business days after receiving returned item
• Refund Timeline: 5-10 business days to original payment method

Refund Policy

Full Refund Conditions:

• Product received in damaged condition
• Wrong item delivered
• Quality issues beyond normal expectations
• Product expired upon delivery

Partial Refund Conditions:

• Items returned without original packaging
• Products returned after initial use (if applicable)

Non-Refundable:

• Shipping charges (unless error on our part)
• Return shipping costs (customer responsibility)

Quality Guarantee

We guarantee the quality and freshness of all our products. If you receive a product that doesn’t meet our quality standards, we will provide a full refund or replacement at no additional cost.

Damaged or Defective Products

If your order arrives damaged or defective:

1. Take photos of the damaged product and packaging
2. Contact us immediately at care.zaadindia@gmail.com
3. We will arrange for replacement or full refund
4. Return shipping will be covered by us

Exchange Policy

We offer exchanges for:

• Different product variants (subject to availability)
• Defective items
• Wrong items delivered

Contact Information

For returns and refunds, contact: Email: care.zaadindia@gmail.com Response Time: Within 24 hours

Important Notes

• All returns must be in original condition and packaging
• We reserve the right to refuse returns that don’t meet our policy criteria
• Refunds will be processed to the original payment method
• This policy applies to purchases made through our authorized retailers